Terms and conditions

All Tourism Industry Aotearoa (TIA) events are subject to the following terms and conditions, unless otherwise stated. A full copy can be downloaded here: TIA Event Terms and Conditions 

If you have any questions about these terms and conditions, please email events@tia.org.nz 

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Registration and payment


Registration for an event implies that the delegate will attend and must pay the registration fee prior to the commencement of the event.

Registration acceptance

Consideration and acceptance of your application to participate at the Event is at the sole discretion of TIA. TIA is under no obligation to provide you with any reasons for its acceptance or rejection of your application to attend.

Registration fee

The Registration Fee is due and payable in full within 30 days of issue of an invoice by TIA, and in any case no later than 15 business days prior to the event. See Early Bird Entitlement to ensure entitlement to the early bird rate. 

Member rate entitlement

a. The ‘Member’ registration fees apply only to those delegates whose organisation is a current financial member of TIA at the time that the event is held.

b. Where the delegate’s organisation ceases to be a financial member of TIA at the time the event is held, the delegate will automatically be invoiced for the difference between the member and non member rate, and must make payment prior to attending the event.

Early bird entitlement

a. Delegates are entitled to the early bird discounted registration fee where payment is received in full before the cut off date for early bird registrations closes.

b. Where payment for the early bird discounted registration fee is not received by TIA before the close off of the early bird date, the attendee will automatically be invoiced for the difference between the early bird rate and standard rate, and must make payment prior to attending the event. 


a. Delegates agree to pay all applicable GST in connection with the event as provided for on the event website, or as otherwise notified by TIA.

Other costs

a. You are responsible for all your costs associated with the event including, without limitation, travel and accommodation costs. TIA will not be responsible for any costs or disbursements that you incur as a result of your application.


Cancellation policy

a. All cancellations must be made in writing. Cancellation fees apply regardless of whether the participation fee has been paid and must be paid within 10 working days of cancellation being made.

b. TIA welcomes a substitute attendee if the original delegate is unable to attend. TIA must be notified of the substitution prior to the commencement of the event.

c. A full refund of the registration fee will be made if a cancellation is received in writing six weeks or more prior to the commencement of the event.

d. A 50% refund of the registration fee will be made if a cancellation is received in writing after six weeks and before three weeks prior to the commencement of the event.

e. No full or part refund will be payable where there is less than three working weeks notice before the commencement of the event.

Event changes or cancellation

a. TIA reserves the right to substitute presenters, make alterations, reschedule or cancel events where circumstances are beyond its control.

b. TIA will not be liable to a delegate, and will not be obliged to refund a delegate’s registration fee, in any circumstance where an event is cancelled due to a force majeure event. In these terms ‘force majeure event’ means any event or circumstance beyond the reasonable control of TIA and includes but is not limited to acts of God, power failures, riots, strikes, lock-outs, labour disputes, fires, war, flood, earthquake, the acts of any public authority or imposition of any government sanction, embargo or similar action, pandemics or other disaster.

c. Subject to (b) above, in the unlikely event of an event is cancelled by TIA, a full refund of your registration fee will be made and TIA’s liability will be limited to the amount of the registration fee paid by the delegate.

d. In the event of it being found necessary, for whatever reason to postpone the event or change the dates, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate.

e. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force and will be subject to the TIA cancellation schedule.


Special dietary/physical requirements

a. Will only be catered for if requested before the event registration closing date. 

b. Please indicate any special requirements on your registration form or email events@tia.org.nz with your specifications.

Speakers views

a. Views expressed by TIA event speakers are their own. 

b. TIA cannot accept liability for advice given, or views expressed, by any speaker at TIA event or in any material provided to delegates by our guest speakers.

Image release

a. In registering for TIA events, delegates grant permission to TIA, its agents and others working under its authority, to take and to have full and free use of video/photographs containing their image/likeness. It is understood these images may be used for promotional, news, on-line/multimedia, research and/or educational purposes by and for TIA. 

b. Delegates agree that they are not entitled to remuneration, residuals, royalties or any other payment from TIA in respect of their image/likeness or its use. 

c. Delegates release, discharge, and hold harmless, TIA and its agents from any and all claims, demands or causes of actions that they may hereafter have by reason of anything contained in the photographs or video. 

d. Should a delegate not agree to the above image release, they must advise TIA by contacting events@tia.org.nz

Promotional material

a. It is not permitted for delegates to distribute or display promotional materials at the event without prior consent from TIA. 

Compliance with law

a. You will ensure that you, and each of your employees, contractors and representatives, comply with all applicable New Zealand law at all times during your participation in the event.

Governing law

a. These terms and conditions shall be governed by New Zealand law and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine all issues which may arise under or in connection with these terms and conditions.


a. TIA may collect personal information from you (such as your name, home/business address and email) for the purpose of facilitating your participation in the event, and for event management. It may be provided to other event related organisations or entities (such as other event participants, event sponsors / partners and event contractors) for the purpose of event management or TIA may use it to contact you in the future for purposes relating to the event.  

b. If you wish to opt out of your information being shared with event sponsors then you must select this at the time of registration on the registration form.

Health and safety

Health & Safety is important to us, so please take a few moments to read the key information surrounding Health & Safety at our events. All delegates are required to follow all fire, health and safety regulations which affect the event.

All TIA events are smoke-free and smoking in the venue is strictly prohibited.

Fire risks and access

Delegates will adhere to all fire, health and safety regulations which affect the Event.

Fire – Evacuation and Assemble

If you hear a continuous fire alarm, immediately leave the building by the nearest safe exit.


If there is no apparent alarm and you need to evacuate, please follow the instructions of the Venue Supervisor and Venue Safety Wardens.


  • Do not use the lift
  • Do not use lighters or matches
  • Walk at all times and remain calm
  • Do not carry anything downstairs with you
  • When instructed, assemble at the Emergency Evacuation Assembly Point
  • Do not return to the building until instructed to do so
  • Please follow the instructions of your Venue Safety Wardens they are trained in the venue’s Emergency Management Procedure

Earthquake – Drop, cover and hold

  • Drop to the ground, get under cover and hold on
  • Do not evacuate (unless instructed to do so)
  • Wait for the shaking to stop and then follow the instructions of your Venue Supervisor and Venue Safety Wardens.

Tsunami – Move to higher ground

It is possible that a tsunami may follow a larger earthquake (“larger” indicated by your loss of balance / items falling off shelves).

Move as quickly and calmly as you can to higher ground.

Contact us
 04 499 1014  
 0800 TIA HELP (842 4357)

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